FAQs

Ordering from us

• How do I use my warranty promo code?

  To use your warranty promo code simply follow the steps below.
  
  Step 1: Add warranty replacement item(s) to your cart
  
  > Your code will only work for the product type you were approved for (ex. you could not use a base code to purchase a mattress, pillow, etc.)
  
  > Your code won't apply if there are no items in your cart

  Step 2: At checkout, click into the "Enter a Promo Code" box and type in your code; make sure it's spelled correctly
  
  > Code is active 2 business days after receiving
  
  > Code expires after 60 days

  Step 3: Click "Apply" once your code is entered to apply the code to the items in your cart
  
  
  

  For additional assistance, please reach back out to our warranty team via your existing email thread or submit a new contact request here.

• How do I remove items from my shopping cart?

  While you’re in your shopping cart, click the “Remove“ link right under the product price.

• How do I make changes to my order?

  If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

  If you’ve completed checkout, call 1-800-697-3259 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

• How do I cancel my order completely?

  If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

  If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

  If you’ve completed checkout, call 1-800-697-3259 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

• How do I ship to an address other than my billing address?

  During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

• How will I know that you’ve received my order?

  Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

• Do you charge me sales tax?

  Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

• What forms of payment do you accept?

  We accept major credit cards (Visa, MasterCard, Discover and American Express).

• Do you offer financing?

  Unfortunately, warranty orders do not qualify for financing.

• Is my credit card information secure?

  Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

• When is my credit card charged?

  We charge your credit card when we ship the products you ordered.

• Will you send an order confirmation email?

  Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

• How can I find out the status of an order placed online?

  If you have created an online account, you can sign in to your account and check your status there.

  If you have not created an online account, call 1-800-697-3259 to talk to one of our Customer Service staff, who can check the status for you.

• What is a mattress recycling fee?

  The mattress recycling program was enacted in December 2015 and is active in the following states: California, Connecticut, Rhode Island, and Oregon.

  To read more about the program in general, click here.

  To read about the program at a state level:

  California State Recycling Program

  Connecticut State Recycling Fee

  Rhode Island State Recycling Program

  Oregon State Recycling Program