If your warranty code isn't working, please ensure:

• You have the correct item type in your cart
  
  
  • Your code will only work for the product type you were approved for (ex. you could not use a base code to purchase a mattress, pillow, etc.)
  • Your code won't apply if there are no items in your cart
    
    
• You're within the appropriate timeframe
  
  
  • Code is active 2 business days after receiving
  • Code expires after 60 days
    
    
• Your warranty code is spelled correctly
  

For additional assistance, please reach back out to our warranty team via your existing email thread or submit a new contact request here.

We encourage you to buy a foundation when you buy your mattress; it provides the solid base your mattress requires to do its job properly. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.

See all base requirements here.

Please note, you cannot use the mattress with a conventional box spring; doing so may void the warranty.

• Purchase Receipt
• Bed Frame and Foundation Information
• Registry Number and Manufacturing Date
• Photos of the Defect

Learn more and file your claim here.

• Mattresses and Flat Foundations: 10-Year Limited Warranty
• EASE^® Adjustable Power Base: 25-Year Limited Warranty
• Accessories: Warranty
• DreamLife™ Collection: Warranties